Enterprise Customer Success Manager - Remote

Overview

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!

In Short

• Drive successful implementation, deployment, and adoption of Suki with major health system clients.
• Develop and maintain strong relationships with key client stakeholders.
• Ensure strategic and tactical alignment and manage on-time delivery.
• Identify and resolve risks and issues proactively.
• Conduct onboarding for enterprise end users.
• Present periodic performance reviews to clients.
• Analyze customer metrics and craft high-impact client presentations.
• Improve existing processes and develop new approaches for client satisfaction.
• Engage with Marketing and Product teams for user engagement and insights.
• Willingness to travel extensively across the US.

Requirements

• 8+ years of enterprise customer facing experience within healthcare SaaS.
• Exceptional communication, presentation, and conflict resolution skills.
• Ability to think critically and prioritize effectively.
• Strong project management skills.
• Experience managing large, multi-stakeholder programs.
• Creative problem-solving skills.
• Strong understanding of medical documentation and clinical workflows.
• Proficient in Microsoft Office and Google Suite.

Benefits

• Work in a fast-moving organization with cutting-edge technology.
• Join a team of technologists and clinicians working together.
• Opportunity to make an impact from day one.
• Company-wide retreats and quarterly in-person sessions.
• Inclusive and diverse work environment.