Account Manager - Remote

Overview

Stylitics is the leading visual outfitting and styling solution for the world’s top retailers and brands. Our clients include Nike, Macy’s, Revolve, Puma, Crate & Barrel, Bloomingdale’s, and dozens of others. Founded in 2011, Stylitics uses a powerful combination of algorithms, trend data, and stylist expertise to deliver millions of on-brand outfit recommendations daily across multiple channels such as e-commerce, email, advertising, stores, and social media. About 100 million shoppers use Stylitics content and technology on retail sites each month to find inspiration, discover new products and brands, and gain confidence in how to style their purchases.

In Short

• Manage a portfolio of approximately 10-15 accounts and develop strategic account roadmaps with senior customer stakeholders that will achieve their business objectives, accelerate time to value, and demonstrate the value of Stylitics solutions
• Serve as the subject matter expert by providing guidance to customers through data insights, market trends, and product solutions to drive adoption strategy and maximize business value
• Be accountable for customers’ overall success with Stylitics, including renewal readiness, customer health, satisfaction, and business impact; have a strong understanding of key financial metrics (CARR, NRR, GRR)
• Anticipate at-risk clients or user churn and collaborate with the relevant internal teams to devise corrective action plans
• Work closely with the Sales, Client Operations, Styling, Product, and Engineering teams to deliver on client objectives and ensure deliverables are met
• Deliver all monthly analytics reports to assigned accounts
• Centralize and manage all client-related information using tools available

Requirements

• Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
• 3+ years of account or project management experience within the B2B SaaS/E-commerce industry, retail expertise is a bonus
• Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
• Familiarity with retail and business analytics
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• Strong problem-solving, attention to detail, organizational, and time management skills along with demonstrated strategic thinking abilities

Benefits

• Vision and dental insurance options that are fully covered by us
• Medical plan coverage, with options that start at no cost to you
• Competitive salary along with career planning for the future
• For this role, stock options in a company that is growing rapidly and successfully
• Commuter benefits program
• Company matched 401k plan to help plan for your future
• Generous paid time off policies
• Work events - both virtual and in person
• Access to ClassPass - a company paid benefit giving you access to numerous physical and mental well being needs
• Working with fun, hardworking, nice people who are committed to making a difference