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Customer Success Engineer - Remote

Posted 15 weeks ago
Customer Service
Full Time
India

Overview

We are looking for a highly motivated and technically skilled professional to join our team as a Customer Success Engineer remotely from India. In this role, you will guide customers through the entire lifecycle—from pre-sales to post-sales—ensuring they achieve maximum value from our products.

In Short

  • Collaborate with sales teams to develop tailored proposals and product demonstrations.
  • Manage a portfolio of enterprise customers in the APAC region.
  • Work closely with engineering and support teams to resolve technical issues.
  • Monitor customer health and implement strategies to prevent churn.

Requirements

  • 2-4 years of experience in sales engineering or customer success.
  • Strong understanding of software development and cloud-based solutions.
  • Excellent communication skills.
  • Familiarity with Salesforce and customer success management tools.
  • Willingness to travel within the APAC region.

Benefits

  • A team of exceptional engineers.
  • 36 days per year in PTO and public holidays.
  • Company equity and remote work flexibility.
  • Learning and Development budget.
  • Opportunity to attend global conferences.
Stream logo

Stream

Stream is a dynamic technology company specializing in video and chat APIs, utilizing Go as a core programming language. The company powers chat functionalities for prominent applications such as Strava, Nextdoor, and Patreon, among others. With a strong engineering culture and a commitment to scalability, Stream offers a supportive environment for engineers at all levels, from entry-level to director positions. The company is based in Amsterdam and promotes a hybrid work policy, encouraging collaboration while also providing remote opportunities. Stream has raised significant funding from leading venture capitalists and emphasizes continuous learning and development for its employees, fostering a diverse and inclusive workplace culture.

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