Live Chat Representative - Remote

Overview

As a Live Chat Representative at StrataBuilt, you will be the front line of our customer support experience, engaging with users in real time via our live chat platform to provide fast, accurate, and friendly assistance.

In Short

• Respond to customer questions and issues in real time through live chat.
• Provide detailed product information and support for both technical and non-technical users.
• Guide customers through software features and troubleshooting steps.
• Escalate complex issues to technical or account management teams when needed.
• Log interactions and maintain accurate records in our customer support system.
• Deliver exceptional service aligned with StrataBuilt's commitment to client success.
• Stay informed on product updates and internal processes.

Requirements

• High school diploma or equivalent; college degree preferred.
• 1+ year of experience in a customer support or live chat role is a plus.
• Excellent written communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM tools, chat software, or ticketing systems is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Interest in construction tech, property management, or SaaS is a bonus.

Benefits

• Competitive compensation.
• Remote work flexibility.
• Comprehensive training and onboarding.
• Opportunities for growth and advancement.
• A collaborative and inclusive team culture.