Customer Success Manager - Remote

Overview

As a Customer Success Manager on our customer success management (CSM) team, you will serve as a partner to your customers’ post-go live and be responsible for proactively ensuring that we drive continuously increasing value within each customer organization. You will act as a guide to develop an efficient, reliable, and effective financial management process for your customer base.

In Short

• Account planning: assess how Strata can help customers deliver on their strategic objectives.
• Gaining insight on customer’s strategic priorities and effectively matching them with opportunities related to the sale and retention of both software & services.
• Developing, gaining customer commitment, and managing the customer road map.
• Collecting insights on the impact of our work and socializing with the customer and internally at Strata.
• Lead the customer renewal process to ensure customers continue to invest in their relationship with Strata.
• Assess and quantify renewal risks.
• Establish and facilitate risk mitigation strategies.
• Ensure customers utilize the full functionality of purchased products.
• Facilitating current state analysis through best-in-class scorecards.
• Ensure customers are informed and engaged via our annual user Summit, surveys, webinars, and networking opportunities.

Requirements

• 3-5 years of experience in customer success management, project management or customer services roles.
• 5-7 years of experience in healthcare (provider, payor, healthcare IT).
• Strong relationship management and customer service skills.
• Self-motivated and enjoy navigating unexpected scenarios.
• Demonstrated ability to lead & engage with cross-functional teams.
• Salesforce experience a plus.

Benefits

• Comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, life and accident insurance, and other voluntary and well-being benefits.
• Annual bonus based on individual and company performance.