Multilingual Customer Service Specialist - Italian/English (& German/French) - Remote

Overview

As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally.

In Short

• Handling all customer service needs and support for our European customers.
• Take ownership of individual customer queries from start to finish.
• Help manage the order fulfilment process.
• Listen and respond to customer needs and concerns.
• Research answers or solutions as needed.
• Resolve customer queries and update system accounts accordingly.
• Record details of customer conversations and actions taken.
• Work to improve customer service by monitoring support communications.
• Flexible and willing to support other areas across the business as they come up.

Requirements

• Experience of customer service/call center experience.
• Bilingual in written and verbal Italian & English or multilingual in one or both of the following languages: German, French.
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls.
• Possess situational awareness to identify and escalate matters that require urgent attention.

Benefits

• Opportunity to work in a fast-paced, dynamic environment.
• Be part of a customer-centric culture.
• Work with a diverse and inclusive team.
• Possibility for career growth within a hyper-growth company.
• Gain experience in a start-up culture.