Multilingual Customer Service Officer (German/Italian) - Remote

Overview

We are seeking a Multilingual Customer Service Officer fluent in German or Italian to join our team in a fully remote role, providing exceptional customer service and support.

In Short

• Deliver exceptional customer service in German or Italian via phone, email, and chat.
• Resolve customer inquiries, issues, and complaints quickly and professionally.
• Work closely with various teams to provide effective solutions to customers' needs.
• Document customer interactions accurately and follow up for resolution.
• Provide feedback to improve customer service processes.
• Be the go-to expert for customer queries.
• Fluency in German or Italian required, with English proficiency.
• Previous customer service and sales experience mandatory.
• Comfortable using CRM systems and other customer service tools.
• Enjoy working in a collaborative team environment.

Requirements

• Fluent in German or Italian (both written and spoken).
• Proficiency in English for internal communication.
• Positive attitude and solution-focused mindset.
• Ability to handle challenges with professionalism.
• Experience in customer service and sales.
• Tech-savvy and comfortable with CRM systems.
• Team player committed to team success.

Benefits

• Competitive salary with meal and transport allowances.
• Health insurance coverage.
• Multicultural and dynamic work environment.
• Career growth opportunities in an international company.
• Supportive and inclusive team culture.