Multilingual Customer Service Specialist - German/English (& Italian/French) - Remote

Overview

As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture.

In Short

• Handling all customer service needs and support for our European customers
• Take ownership of individual customer queries from start to finish
• Help manage the order fulfilment process
• Listen and respond to customer needs and concerns
• Research answers or solutions as needed
• Resolve customer queries and update system accounts accordingly
• Record details of customer conversations and actions taken
• Work to improve customer service by monitoring support communications
• Flexible and willing to support other areas across the business

Requirements

• Experience of customer service/call center experience
• Bilingual in written and verbal German & English or multilingual with additional fluency in Italian or French
• High school diploma or equivalent
• Excellent written, verbal, and interpersonal communication skills
• Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls
• Possess situational awareness to identify and escalate matters that require urgent attention

Benefits

• Work in a dynamic, fast-paced environment
• Be part of a diverse and inclusive team
• Opportunity for personal and professional growth
• Flexible working conditions
• Engage with a global customer base