Multilingual Customer Service Specialist - German/English (& Italian/French) - Remote

Overview

As a Multilingual Customer Service Specialist, you will empower our global customers to connect to culture through their passions while serving in a fast-paced environment focused on customer satisfaction.

In Short

• Handle all customer service needs for European customers.
• Take ownership of customer queries from start to finish.
• Manage the order fulfilment process.
• Listen and respond to customer needs and concerns.
• Research answers or solutions as needed.
• Resolve customer queries and update system accounts.
• Record details of customer conversations and actions taken.
• Monitor support communications to improve customer service.
• Support other areas across the business as needed.

Requirements

• Experience in customer service or call center roles.
• Bilingual in German & English or multilingual with fluency in Italian/French.
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to handle various contact types including chat, email, and voice calls.
• Situational awareness to escalate urgent matters.

Benefits

• Opportunity to work in a hyper-growth company.
• Dynamic and diverse work environment.
• Focus on customer-centric culture.
• Flexible working hours.
• Supportive team atmosphere.