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Remote Seasonal Customer Experience Specialist

Posted 35 weeks ago
Customer Service
Full Time
USA
16.50 USD/hour

Overview

Join Signet Jewelers as a Remote Seasonal Customer Experience Specialist, where you'll provide exceptional service to customers and represent iconic brands in the jewelry industry.

In Short

  • Remote full-time seasonal position.
  • First point of contact for customers via phone.
  • Provide personalized support and resolutions.
  • Maintain accurate records of interactions.
  • Exceed customer expectations with professionalism.
  • Handle escalated concerns with empathy.
  • Competitive pay of $16.50 per hour.
  • Up to 6 weeks of paid training.
  • Opportunities for cross-training in different contact methods.
  • Potential for permanent position based on performance.

Requirements

  • Experience in customer service or client support.
  • Strong communication skills over the phone.
  • Ability to multitask efficiently.
  • Familiarity with data entry processes.
  • Multilingual skills are a plus.
  • Analytical mindset for service improvement.
  • Comfortable with Microsoft Office applications.
  • Attention to detail.

Benefits

  • Diverse and welcoming culture.
  • Employee discounts.
  • Optional medical benefits package.
  • Earn extra pay for Spanish language proficiency.
  • Performance bonuses for referrals.
  • Ongoing learning and development opportunities.
  • Seasonal overtime available.

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