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Remote Seasonal Customer Experience Specialist

Posted 46 weeks ago
Customer Service
Full Time
USA
16.50USD/hour

Overview

Join Signet Jewelers as a Remote Seasonal Customer Experience Specialist, where you will provide exceptional customer service and support to our clients by phone.

In Short

  • Remote full-time position with flexible hours.
  • First point of contact for customer inquiries.
  • Deliver personalized support and resolutions.
  • Maintain accurate records of customer interactions.
  • Handle escalated concerns professionally.
  • Competitive starting pay of $16.50 per hour.
  • Seasonal overtime and employee discounts.
  • Up to 6 weeks of paid training provided.
  • Opportunities for cross-training in different contact methods.
  • Bonuses for successful employee referrals.

Requirements

  • Experience in customer service or client support.
  • Strong communication skills, especially over the phone.
  • Ability to multitask efficiently.
  • Familiarity with data entry processes.
  • Multilingual skills preferred.
  • Analytical mindset for feedback assessment.
  • Comfortable with Microsoft Office applications.
  • Basic math skills required.

Benefits

  • Diverse and welcoming company culture.
  • Competitive pay with seasonal overtime.
  • Employee discounts available.
  • Optional medical benefits package.
  • Paid training and ongoing development.
  • Cross-training opportunities.
  • Referral bonuses for successful hires.

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