Remote Seasonal Customer Experience Specialist

Overview

Join Signet Jewelers as a Remote Seasonal Customer Experience Specialist, where you will provide exceptional customer service and support to our clients by phone.

In Short

• Remote full-time position with flexible hours.
• First point of contact for customer inquiries.
• Deliver personalized support and resolutions.
• Maintain accurate records of customer interactions.
• Handle escalated concerns professionally.
• Competitive starting pay of $16.50 per hour.
• Seasonal overtime and employee discounts.
• Up to 6 weeks of paid training provided.
• Opportunities for cross-training in different contact methods.
• Bonuses for successful employee referrals.

Requirements

• Experience in customer service or client support.
• Strong communication skills, especially over the phone.
• Ability to multitask efficiently.
• Familiarity with data entry processes.
• Multilingual skills preferred.
• Analytical mindset for feedback assessment.
• Comfortable with Microsoft Office applications.
• Basic math skills required.

Benefits

• Diverse and welcoming company culture.
• Competitive pay with seasonal overtime.
• Employee discounts available.
• Optional medical benefits package.
• Paid training and ongoing development.
• Cross-training opportunities.
• Referral bonuses for successful hires.