Seasonal Customer Experience Specialist - Remote

Posted 12 weeks ago

Customer Service

Part Time

AZ, CA, CO, IL, MA, TX, NC, NY, WA

$18.00 - $20.00/hour

Relationship Building

Overview

The Seasonal Customer Experience Specialist plays a crucial role in enhancing customer satisfaction and engagement at Galileo Learning, a leader in innovation education.

In Short

Act as the voice of Galileo, illustrating the camper experience.
Respond to a high volume of email and phone inquiries.
Serve as the main point of contact for guardians and staff.
Leverage tools like Salesforce, Talkdesk, and Google Suite.
Assist with the scholarship program.
Contribute to customer service projects.

Requirements

1-2 years experience in a customer service role preferred.
Comfortable with learning new technologies.
Excellent attention to detail.
Professional and warm customer presence.
Spanish speakers are a plus.

Benefits

Paid sick leave accrued from the first day of employment.
Unlimited free camp for your child(ren).
10% Friends and Family Discount for Galileo Camps.
Priority scholarship nominations for Galileo Camps.
Membership in the Galileo Alumni Community.

Galileo Learning

Galileo Learning is an innovative educational organization that provides exceptional summer day camp programs for children in grades K-8 across the United States. With over 75 in-person camps, Galileo focuses on fostering creativity and innovation in young learners, believing that these skills can be taught. The company has received numerous accolades, including being named one of the Best & Brightest Places to Work in the Nation in 2023 and recognized for its commitment to diversity, equity, and inclusion. Through partnerships with local schools and community organizations, Galileo aims to create inclusive environments and expand access to its programs, particularly for underserved communities. The organization is dedicated to shaping the next generation of fearless creators and problem-solvers.

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