Customer Experience Specialist (Part-Time Seasonal) - Remote

Overview

The Seasonal Customer Experience Specialist is a crucial role in serving as the glue that connects and translates the needs of Storage Scholars’ clients to the entire company. This position is a key part of delivering exceptional service by handling both sales and customer support.

In Short

• Part-time, seasonal role focused on customer experience.
• Reports to the Customer Experience Manager.
• Handles sales and customer support inquiries.
• Requires strong critical thinking and emotional intelligence.
• Must be technologically savvy and a quick learner.
• Flexible hours including evenings and weekends.
• Training on Hubspot ticketing system.
• Proactive outreach to clients and coordination with operations.
• Analyzing photo inventory for accurate billing.
• Opportunities for future roles or permanent positions.

Requirements

• Strong critical thinking skills.
• Ability to handle fast-paced changes and intense workloads.
• Quick learner with a yearning to self-improve every day.
• Strong phone presence and voice control.
• High emotional intelligence to understand fellow team members and clients alike.
• Technologically savvy, with the ability to learn new software rapidly.
• Availability to work flexible hours, including evenings and weekends as needed.

Benefits

• Intensive paid training to set you up for success.
• Opportunities to return for future roles or transition into permanent positions.
• Join a dynamic, innovative team making a meaningful impact on the lives of college students.