Certified Medical Assistant (Contractor) - Remote

Overview

SteadyMD is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners, including fast-growing digital healthcare companies, labs, pharmacies, large employers, and other organizations. SteadyMD initially launched in two states: California and Missouri. By 2018, the company was licensed, operating, and providing care in all 50 states.

Reporting to the Medical Director of Clinical Operations, the Certified Medical Assistant will be a key team member of the collaborative care team. The CMA serves as a liaison between providers, partner programs, pharmacies, insurance plans, support staff, patients, and others. They respond to inbound requests and assist with virtual care activities such as medication refills, connecting patients with clinicians, communicating test results, and providing patient education and support.

In Short

• Receives, triages, and responds to inbound requests from various stakeholders.
• Assists with virtual care activities under the direction of a clinician.
• Helps with referrals, pharmacy questions, and patient portal administration.
• Answers calls and routes incoming correspondence to appropriate staff.
• Supports patients with video visit technology.
• Maintains confidentiality of protected health information.
• Performs some administrative and operations duties as assigned.

Requirements

• Certification as a Medical Assistant.
• Experience in telehealth or virtual care is a plus.
• Strong communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with patient care protocols.

Benefits

• Opportunity to work in a growing telehealth company.
• Flexible working hours.
• Collaborative team environment.
• Training and development opportunities.