OFI Engagement Specialist - Remote

Overview

The OFI Engagement Specialist plays a key role in making clients feel seen and heard through connecting with OFI, ultimately boosting client satisfaction. This position allows for partial telework with management approval.

In Short

• Communicate about OFI activities and trends through various channels.
• Directly help constituents with concerns impacting them.
• Gather and analyze data to ensure accurate resolution of inquiries.
• Create reports tracking program trends from constituent services data.
• Develop and maintain helpful website content for clients.
• Collaborate with various program managers and administrators.
• Utilize technology for data management and report creation.
• Work under administrative direction to meet deadlines.
• Establish effective relationships with staff and constituents.
• Communicate complex topics clearly and professionally.

Requirements

• Six years of education, training, and/or experience in organizational analysis.
• Preferred experience with Medicaid, SNAP, or TANF.
• Knowledge of state/federal laws related to OFI programs.
• Skills in project organization and attention to detail.
• Proficiency in Microsoft Office Suite and data analysis tools.
• Ability to maintain collaborative working relationships.
• Ability to communicate effectively both verbally and in writing.
• Commitment to empathy and patience when assisting clients.

Benefits

• 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation annually.
• Health insurance coverage with 85%-95% premium paid by the State.
• 100% coverage of employee-only dental premiums.
• Retirement plan contributions equivalent to 13.29% of pay.
• Six weeks of fully paid parental leave for new parents.
• Opportunities for professional growth and skill refinement.
• Supportive workplace culture embracing diversity and inclusion.