Nonvoice Customer Service Associate - Remote

Overview

The Customer Service Associate will assist users by managing inquiries and resolving issues through chat and email. The role requires strong written communication skills, attention to detail, and the ability to provide prompt, accurate support.

In Short

• Handle customer complaints and provide solutions.
• Communicate with customers through various channels.
• Develop in-depth knowledge of the company's products.
• Respond promptly to customer inquiries.
• Work remotely in a fast-paced environment.
• Maintain high standards of customer support.
• Strong attention to detail is required.
• Experience with data verification is preferred.
• Quick problem-solving abilities are essential.
• Collaborate with a supportive team culture.

Requirements

• Excellent written and verbal communication skills.
• Ability to work with a sense of urgency.
• Strong attention to detail.
• Experience with data verification.
• Quick problem-solving abilities.

Benefits

• Competitive compensation and benefits package.
• HMO Day 1 + FREE dependent coverage.
• De minimis and allowances.
• Attendance bonus.
• Paid time offs.
• Company-provided work setup (laptop, monitor, accessories).
• Training, career growth, and global exposure.
• A collaborative and supportive team culture.