Patient Service Representative (Scheduler) - Remote

Overview

An experienced Patient Service Representative (Scheduler) is needed to provide exceptional customer service and support in family and internal medicine, working remotely.

In Short

• Provide customer service to patients over the phone.
• Schedule primary care appointments.
• Verify patient insurance coverage and eligibility.
• Maintain accurate patient records in Athena EHR.
• Assist with patient portal setup and troubleshooting.
• Collaborate with clinical staff for smooth patient flow.
• Respond to patient inquiries regarding test results.
• Coordinate preventive visits and chronic disease management.
• Ensure timely and efficient patient support.
• Work remotely as part of a dedicated team.

Requirements

• Experience in customer service, preferably in healthcare.
• Knowledge of primary care workflows.
• Experience with Athena EHR is a plus.
• Strong communication and interpersonal skills.
• Detail-oriented and organized.
• Able to handle multiple tasks efficiently.
• Ability to work independently in a remote environment.
• Familiarity with insurance verification processes.
• Compassionate and patient-focused attitude.
• Willingness to learn and adapt in a dynamic role.

Benefits

• Work remotely from anywhere in the Philippines.
• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive team environment.
• Flexible work hours.
• Health and wellness programs.
• Employee assistance programs.
• Paid time off and holidays.
• Access to training resources.
• Engagement in meaningful work supporting patient care.