Network Support Specialist - Remote

Overview

The Network Support Specialist will be responsible for managing network issues, vendor communications, and ensuring compatibility with Hilton standards.

In Short

• TAC Calls- Call Aruba Supports to report an issue
• Reaching out to vendors for X Information and maybe even moving vendor over to new network- gather vendor network requirements, move over to new network test/troubleshoot as needed
• PDCS- building out Meraki Dashboard Config to be compatible with Hilton Standards
• Wireless/Wires CRs- Setup Wireless/Wired Connection Rooms for Hilton TV solution
• IPWs- Documentation
• Conf tool screenshots- Documentation
• Snap Imports/Port Forwards- Device Information and management
• RF Review- heatmap review and relay any information to the engineer
• RMAs- reach out to support for that vendor to replace a defective device

Requirements

• Experience with network troubleshooting
• Familiarity with Meraki Dashboard
• Strong documentation skills
• Ability to communicate effectively with vendors
• Knowledge of wireless and wired network setups

Benefits

• Opportunity to work remotely
• Engagement with leading technology
• Professional development opportunities