Leads Operations Manager - Remote

Overview

We are looking for a Leads Operations Manager to oversee the day-to-day execution of workflows, team coordination, and administrative functions within our Leads Department. This role ensures campaigns are delivered on time, task boards are consistently updated, and departmental performance runs smoothly. The ideal candidate is organized, systems-driven, and confident managing a remote team in a fast-paced environment. You’ll play a key role in maintaining efficiency, accountability, and operational structure within the department.

In Short

• Oversee day-to-day operations and ensure completion of all assigned tasks.
• Maintain and implement operational SOPs for task execution and campaign support.
• Monitor and update project management tools to track ongoing activities and deadlines.
• Identify and resolve blockers that delay task execution.
• Supervise and mentor Leads team members, including Leads Team Leaders, Coordinators, and Assistants.
• Assign daily workloads, monitor completion rates, and track attendance.
• Lead onboarding and training for new team members.
• Collaborate with Social Media, Content, and Chat teams to ensure timely task handoffs.
• Verify payroll data such as attendance, deliverable completion, and daily check-ins.
• Provide weekly operations updates and report on team task completion rates.

Requirements

• Strong organizational skills.
• Experience in managing remote teams.
• Familiarity with project management tools.
• Ability to resolve operational issues effectively.
• Experience in team leadership and mentoring.
• Strong communication skills.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Experience with administrative oversight.
• Knowledge of operational SOPs.

Benefits

• Work from home flexibility.
• Opportunity for career growth.
• Collaborative team environment.
• Comprehensive training and onboarding.
• Access to resources for professional development.