Korean Customer Service Representative - Remote

Overview

Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Korean Customer Service Representative. As a Korean Customer Service Representative, you will be responsible for providing exceptional customer service to our Korean-speaking customers. This is a fantastic opportunity to assist our diverse customer base in a professional and friendly manner.

In Short

• Respond to customer inquiries and provide accurate information in a timely manner.
• Assist customers with product and service-related questions or concerns.
• Navigate and utilize internal systems and databases.
• Resolve customer issues by providing appropriate solutions and alternatives.
• Ensure customer satisfaction and retention by building positive relationships.
• Follow company policies and procedures to ensure consistency and quality.
• Collaborate with internal teams to address customer issues and improve processes.
• Maintain thorough and accurate customer records.

Requirements

• Fluency in Korean and English.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Problem-solving skills.
• Familiarity with customer service software.
• Ability to work independently and as part of a team.
• Attention to detail.

Benefits

• Competitive salary.
• Work from home flexibility.
• Opportunities for career advancement.
• Supportive team environment.
• Training and development programs.