Tier 1 Korean Customer Service Representative - Remote

Overview

We are looking for a Tier 1 Korean Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. As a Tier 1 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. This role is ideal for someone with strong communication skills in Korean and English, as well as a customer-centric attitude. Training on health insurance products and processes will be provided.

In Short

• Provide front-line support for Korean-speaking clients
• Handle basic inquiries related to health insurance
• Assist with claims and billing
• Strong communication skills in Korean and English required
• Customer-centric attitude is essential
• Training on health insurance products provided
• Work in a supportive team environment
• Opportunity to develop customer service skills
• Engage with clients to resolve issues
• Full-time position with potential for growth

Requirements

• Fluency in Korean and English
• Strong communication skills
• Customer service experience preferred
• Ability to handle inquiries professionally
• Willingness to learn about health insurance
• Team player with a positive attitude
• Detail-oriented and organized
• Ability to work in a fast-paced environment
• Flexibility to adapt to changing situations
• High school diploma or equivalent

Benefits

• Comprehensive training provided
• Supportive work environment
• Opportunities for career advancement
• Health insurance benefits
• Flexible working hours
• Remote work options available
• Team-building activities
• Performance bonuses
• Paid time off
• Employee recognition programs