Account/Operations Supervisor - Remote

Overview

The Account/Operations Supervisor at Staff4Me will oversee the daily operations related to accounts management while ensuring high-quality customer service and operational efficiency. This role requires a keen ability to manage both customer relationships and internal processes, driving productivity and optimizing performance across teams.

In Short

• Supervise and coordinate the activities of account management and operations staff to ensure the achievement of organizational goals.
• Establish and maintain strong relationships with clients, understanding their needs and ensuring service excellence.
• Monitor the performance of accounts and operations, analyzing metrics to identify areas for improvement.
• Develop and implement operational policies and procedures to enhance efficiency.
• Train, mentor, and evaluate team members to cultivate a high-performance culture.
• Collaborate with other departments to align operations with overall company objectives.

Requirements

• Proven experience in account management or operations supervision.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with a focus on performance metrics.
• Ability to develop and implement effective policies.
• Experience in training and mentoring staff.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours and remote work options.
• Opportunities for professional development and growth.
• Supportive and collaborative work environment.