Manager, Client Services - Remote

Overview

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

In Short

• The MCS will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies.
• Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives.
• Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios.
• Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture.
• Identify opportunities to increase efficiency within the team.
• Work with other department leads representing the Client Service team’s best interests.
• Oversee major client initiatives and build strong relationships with key customers.
• Provide in-depth client consultation on StackAdapt DSP.
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education.
• Travel as necessary.

Requirements

• 3+ years of experience managing a team, with a proven ability to lead from the front and inspire high-performing teams.
• 5+ years of experience in account management, planning, and execution in the programmatic advertising space.
• Deep knowledge of Real-Time Bidding (RTB) and programmatic advertising.
• Experience using platforms like Google Ads, Facebook Ads, or other DSPs.
• A strong track record of managing client relationships and driving revenue growth.
• Ability to grasp and communicate technical concepts.
• Proven success in overcoming challenges and making data-driven decisions.
• Strong cross-functional collaborator.
• Detail-oriented and highly organized.
• Strong written and verbal communication skills.
• A genuine interest in digital advertising.
• Huge bonus if you’ve used StackAdapt!

Benefits

• Highly competitive salary + commission structure.
• RRSP/401K matching.
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off.
• Access to a comprehensive mental health care platform.
• Health benefits from day one of employment.
• Work from home reimbursements.
• Optional global WeWork membership.
• Robust training and onboarding program.
• Coverage and support of personal development initiatives.
• Access to StackAdapt programmatic courses and certifications.
• An awesome parental leave policy.
• A friendly, welcoming, and supportive culture.
• Our social and team events!