Client Services Manager - Remote

Overview

The Client Services Manager is responsible for leading and managing client services operations to ensure delivery of exceptional client experiences. This role provides day-to-day direction, oversight, and support to the client services team, ensuring operational efficiency, adherence to company standards, and alignment with organizational goals.

In Short

• Supervise and develop client services team members.
• Oversee daily client services operations.
• Monitor and analyze KPIs and reports.
• Collaborate with leadership for process improvements.
• Act as an escalation point for client issues.
• Communicate findings and updates to the team.
• Analyze client and service trends using data.
• Partner with internal teams and external vendors.
• Support regulatory compliance in client services.
• Manage day-to-day activities of the Client Services team.

Requirements

• Experience in client services or related field.
• Strong leadership and team management skills.
• Ability to analyze KPIs and operational metrics.
• Excellent communication and presentation skills.
• Proficiency in process improvement methodologies.
• Experience with cross-functional collaboration.
• Knowledge of regulatory compliance requirements.
• Ability to handle complex client issues effectively.
• Willingness to travel for team/client meetings.
• Flexibility to work after hours if necessary.

Benefits

• Opportunity for professional growth and development.
• Collaborative work environment.
• Support for team performance and client-centric culture.
• Access to training and resources.
• Participation in organizational initiatives.