Renewals Operations Specialist - Remote

Overview

The Renewals Operations Specialist will provide administrative and operational support for the renewal’s sales process, focusing on customer retention, upselling, and closing deals.

In Short

• Execute renewals in a 90-day cycle to retain active clients.
• Manage the renewal process end-to-end using CRM tools.
• Optimize renewals efficiency by reducing administrative load on sales reps.
• Improve retention and renewals rates using provided tools.
• Maintain accurate records of customer renewals and contracts.
• Track upcoming renewals and provide timely reminders to sales representatives.
• Generate reports on renewals pipeline and performance.
• Coordinate with internal teams to ensure data accuracy.
• Assist sales team in identifying upselling opportunities.
• Provide sales reps with data on previous purchases.

Requirements

• Proficiency or ability to learn Salesforce and Microsoft Office Suite.
• Excellent communication skills, both written and verbal.
• Basic understanding of contract terms and renewals processes.

Benefits

• Remote work model for flexibility.
• Professional development reimbursement.
• Competitive holiday scheme for work/life balance.
• Competitive benefits supporting staff wellbeing.
• Commitment to diversity and inclusion.
• Hands-on, team-customized training throughout your career.