Implementation Consultant - CCaaS - Remote

Overview

The Implementation Consultant at Sprinklr plays a crucial role in ensuring customers receive the best onboarding experience by effectively deploying Sprinklr software tailored to their specific needs.

In Short

• Act as the technical voice of the customer, advocating for their needs.
• Configure Sprinklr products based on industry best practices.
• Collaborate with the team to enhance product adoption strategies.
• Perform health checks and suggest upgrades for existing customers.
• Ensure thorough training for client users during onboarding.
• Provide consulting advice throughout various project phases.
• Maintain a strong focus on customer success and satisfaction.
• Work effectively in a fast-paced, collaborative environment.
• Handle customer inquiries across various time zones.
• Adapt to rapidly changing environments and client needs.

Requirements

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to learn new technical skills quickly.
• Self-motivated with a strong sense of ownership.
• Experience in business analysis and system design.
• Passion for solving client challenges.
• Strong customer handling skills.
• Ability to juggle multiple assignments under tight deadlines.
• Desire to contribute to a collaborative team environment.
• Customer-obsessed mindset focused on delivering value.

Benefits

• Comprehensive health plans for full-time employees.
• Access to well-being programs and financial protection.
• Continuous learning opportunities through LinkedIn Learning.
• Daily meditation breaks and virtual fitness resources.
• A culture that values diversity and belonging.
• Opportunities to work with leading global brands.
• Commitment to employee professional growth.
• Supportive and inclusive work environment.
• Employee contributions are valued and recognized.
• Flexible work arrangements to support work-life balance.