Account Manager - Remote

Overview

The Account Manager is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes, acting as a bridge between clients and operations.

In Short

• Ensure client satisfaction with logistics services.
• Manage accounts and maintain client relationships.
• Act as a liaison between clients and company operations.
• Problem-solve to address client needs effectively.
• Communicate in German and English to serve clients better.
• Work to achieve high levels of client retention.
• Support clients in achieving their desired outcomes.
• Collaborate with logistics teams for smooth operations.
• Utilize customer service skills to resolve issues.
• Contribute to the growth of the company's ecommerce market share.

Requirements

• Fluency in German and English.
• Experience in account management or customer service.
• Strong communication skills.
• Ability to problem-solve effectively.
• Understanding of logistics operations.
• Client-focused mindset.
• Ability to work in a fast-paced environment.
• Team player with collaboration skills.
• Proficiency in using CRM tools.
• Willingness to learn and adapt.

Benefits

• Opportunity to work with a fast-growing ecommerce company.
• Supportive work environment.
• Career growth opportunities.
• Competitive salary and benefits.
• Flexible working hours.
• Access to training and development programs.
• Engaging company culture.
• Potential for remote work options.
• Health and wellness initiatives.
• Employee discounts on services.