Italian Customer Technical Advisor & Inbound Sales - Remote

Overview

As a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations while fulfilling client expectations related to operational excellence.

In Short

• Handle incoming user requests via telephone, email, and chat.
• Log call details into case management systems.
• Provide timely responses and resolutions to customers.
• Aim for high Customer Satisfaction Survey scores.
• Deliver high-caliber Customer Service on post-sales requests.
• Support inbound sales and product selling.
• Achieve quarterly sales goals.
• Log and follow up on orders or requests.
• Capture data in CRM as required.

Requirements

• Strong communication skills in Italian and English.
• Experience in customer service or sales.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Problem-solving skills and customer-oriented mindset.

Benefits

• Comprehensive training and support.
• Career growth opportunities.
• Access to FREE Learning and Leadership Development programs.
• Promotional opportunities from within the company.