Dutch Customer Support Agent - Fraud & Payments - Remote

Overview

Are you fluent in Dutch and looking for an exciting remote opportunity in Portugal? We are seeking passionate and dedicated professionals to join our team in Customer Support, Fraud Prevention, and Payments. This role offers a chance to work with a world-renowned tech company, providing top-tier service and innovative solutions, all from the comfort of your home in mainland Portugal. If you're ready to bring your language skills and problem-solving abilities to a dynamic team, we want to hear from you!

In Short

• Handling inbound calls from customers replying to a callback request.
• Performing outbound calls to clarify information with customers.
• Core responsibilities involve back office tasks.
• Interacting with payment partners to ensure accurate processing of payments.
• Processing customer queries regarding payments, refunds, and invoices.
• Liaison with Sales, Sales Support, and Finance on operational issues.

Requirements

• Fluency in Dutch.
• Excellent communication skills.
• Strong problem-solving abilities.
• Experience in customer support or related fields.

Benefits

• Work from home opportunity.
• Join a dynamic and innovative team.
• Opportunity to work with a world-renowned tech company.