Remote Customer Support Advisor

Overview

We’re looking for motivated and dependable individuals to join our growing team. This position focuses on helping members understand their benefits, answering questions, and ensuring every interaction reflects care, professionalism, and integrity. The right candidate brings a people-first attitude and a passion for delivering quality service.

In Short

• Communicate with members through inbound and outbound calls
• Schedule and conduct virtual presentations for union members who request information about their benefits
• Provide clear explanations of coverage options and assist with enrollment or updates
• Complete necessary paperwork and maintain accurate records
• Participate in leadership and personal development training
• Collaborate with team leaders to enhance member experience and process efficiency

Requirements

• Excellent communication and time-management skills
• 18 years of age or older
• Must pass a background check
• High school diploma required (college education an asset, but not mandatory)
• Experience in customer service, sales, or related fields is helpful but not required

Benefits

• Long-term career growth and advancement opportunities
• Flexible hours and the ability to work remotely
• Residual income and comprehensive health benefits
• 1-on-1 mentorship and hands-on training
• All-expenses-paid annual trips to exciting destinations (past trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas)