Patient Financial Services Representative - Remote

Overview

The Patient Financial Services Representative’s primary responsibility is to provide excellent customer service, assist with patient collections, and resolve routine billing inquiries.

In Short

• Provide excellent customer service to patients.
• Assist with patient collections and recovery activities.
• Resolve billing inquiries and negotiate payment arrangements.
• Review and process financial assistance applications.
• Organize and perform collection processes for assigned accounts.
• Contact delinquent customers to secure payments.
• Manage patient correspondence and verify eligibility.
• Comply with performance standards and HIPAA regulations.
• Maintain a cooperative working relationship with colleagues.
• Uphold all company policies and procedures.

Requirements

• High School Education or GED required.
• Minimum 1 year of experience in a medical call center preferred.
• Moderate comprehension of insurance explanation of benefits.
• Creative problem-solving abilities and negotiation skills.
• Moderate knowledge of Microsoft Office applications.
• Ability to multi-task in a fast-paced environment.
• Effective communication skills with patients and colleagues.
• Ability to maintain confidentiality (HIPAA).

Benefits

• Medical, Dental & Vision Coverage.
• Potential for remote work after training.
• Health Savings Accounts (HSA).
• Flexible Spending Accounts (FSA).
• 401(k) retirement plan.
• Paid Time Off (PTO).
• Tuition Reimbursement.
• Competitive Salary.