Patient Financial Services Representative - Remote

Overview

The Patient Financial Services Representative is responsible for managing patient accounts, resolving customer inquiries, and ensuring timely collections with moderate supervision.

In Short

• Resolve customer inquiries and issues in a timely manner with moderate supervision.
• Responsible for organizing and performing collection processes for assigned accounts.
• Identify, document, and submit all account adjustments as appropriate.
• Contact delinquent or high-risk customers to secure payment.
• Manage patient correspondence.
• Verify patient eligibility as necessary.
• Process financial assistance applications as needed.
• Comply with performance standards and departmental goals.
• Maintains HIPAA compliance.
• Other duties as deemed necessary.

Requirements

• High School Education or GED required.
• Minimum 1 year of experience in a medical call center preferred.
• Moderate comprehension of insurance explanation of benefits.
• Creative problem-solving abilities and negotiation skills.
• Ability to multi-task in a fast-paced environment.
• Must communicate calmly and professionally with patients.
• Ability to maintain confidentiality (HIPAA).

Benefits

• Medical, Dental & Vision Coverage
• Potential for remote work after training
• 401(k) retirement plan
• Paid Time Off (PTO)
• Tuition Reimbursement
• Competitive Salary