Credit Advisor I - Remote

Overview

The Credit Advisor I at Southern New Hampshire University is responsible for assisting students in resolving past due balances and managing the integrity of student accounts while working remotely.

In Short

• Work as a Credit Advisor I for SNHU.
• Assist students with past due balances via phone and email.
• Manage student accounts and payment arrangements.
• Resolve service issues using available resources.
• Collaborate with team members to achieve goals.
• Requires strong verbal and written communication skills.
• Must be available to work nights and weekends.
• High School diploma or GED with 1+ years of related experience.
• Technical skills in Microsoft Word, Excel, and Outlook.
• Understanding of SNHU culture and core values.

Requirements

• High School diploma or GED.
• 1+ years of work experience in credit and collections or related field.
• Strong verbal and written communication skills.
• Conflict management skills.
• Technical proficiency in Microsoft Office.
• Experience working collaboratively.
• Ability to adapt to changing job requirements.

Benefits

• High-quality, low-deductible medical insurance.
• Low to no-cost dental and vision plans.
• 5 weeks of paid time off plus paid holidays.
• Employer-funded retirement plan.
• Free tuition program.
• Parental leave.
• Mental health and wellbeing resources.