Contact Center Service Representative / Phone Banker - Remote

Overview

As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.

In Short

• Provide customer service via telephone
• Assist customers with financial products
• Work in a fast-paced environment
• Multitask effectively
• Meet referral goals with team brainstorming
• Order new debit cards for customers
• Transfer funds between accounts
• Unlock online accounts for customers
• Review performance with team lead
• Participate in community involvement opportunities

Requirements

• High school diploma or equivalent
• At least one year of customer service experience in a call center or banking environment
• Positive attitude
• Ability to work under pressure
• Strong multitasking skills
• Excellent communication skills
• Willingness to offer financial products and services
• Ability to follow policies and procedures
• Bilingual in English and Spanish preferred
• Must meet minimum internet speed requirements

Benefits

• Build lasting relationships with team and customers
• Work from home opportunity
• Wellness programs including gym reimbursement
• Community involvement opportunities
• Opportunities for career growth