Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for managing a high volume of inbound calls while accurately documenting excavation and utility locate information in a web-based system. The candidate must possess excellent verbal and written communication skills. In addition, maintain a positive & professional attitude when handling calls, with a sense of urgency. Be able to accurately plot site locations on a map. This position is open to candidates in South Carolina and is fully remote. The company will provide the needed equipment.

In Short

• Fully remote position for Customer Service Representatives residing in South Carolina.
• Full-time role with a Monday-Friday schedule, 8:30 am - 5:30 pm.
• Compensation starts at $17.77/hour plus potential performance bonuses.
• Responsibilities include handling high-volume inbound calls and documenting information accurately.
• Must possess strong active listening and communication skills.
• Experience in a call center environment is preferred.
• Company provides equipment and offers various benefits including medical, dental, and 401K.
• Background in public safety or utilities preferred.
• Ability to multitask and manage complex customer interactions.
• Must have minimum internet speeds of 3 Mbps upload and 10 Mbps download.

Requirements

• Minimum 2 years of customer service experience required.
• High school diploma or equivalent.
• Ability to type at least 45 wpm accurately.
• Calmness under pressure and critical thinking skills.
• Must be able to work remotely from South Carolina.
• Willingness to undergo a background check.
• Bilingual candidates encouraged to apply.

Benefits

• Company-provided equipment.
• Paid Time-Off.
• Medical, Dental, and Vision Benefits.
• 401K plan.
• Career growth opportunities.