Customer Success Manager - Remote

Overview

As a Customer Success Manager at Sonia, you will play a key role in ensuring customer satisfaction and building lasting partnerships with healthcare professionals.

In Short

• Define, track, and own success metrics to measure customer retention and outcomes.
• Identify cross- and up-sell opportunities to maximize customer value.
• Collaborate with Sales, Marketing, and Dental/Medical teams for seamless communication.
• Monitor industry trends and customer feedback to identify improvement areas.
• Serve as the primary point of contact for customers, addressing queries and concerns.
• Build and maintain long-term relationships with medical customers.
• Onboard new customers and deliver comprehensive training on software solutions.

Requirements

• Proven experience in customer success or medical roles.
• Fluency in German and proficiency in English.
• Excellent communication skills for building relationships.
• Ability to work independently and manage multiple responsibilities.
• Proficiency with CRM software and customer success tools.

Benefits

• Attractive compensation aligned with skills.
• Dynamic workspace in Hamburg and Luxembourg.
• Flexible work arrangements.
• Professional development allowance.