Remote Otter LogoRemoteOtter

Solutions Specialist - Remote

Posted 1 week ago
All others
Full Time
UK
£45,000 - £60,000/year

Overview

The Solutions Specialist will configure the Sona platform to meet customer requirements, ensuring successful implementation while collaborating with internal teams.

In Short

  • Configure the Sona platform based on customer specifications.
  • Manage multiple implementations alongside a Project Manager and Solutions Architect.
  • Conduct User Acceptance Testing (UAT) with customers.
  • Deliver training sessions for system administrators.
  • Provide troubleshooting and support during the transition to Customer Success.
  • Utilize SQL and advanced Excel for data manipulation.
  • Collaborate with Product and Engineering teams.
  • Maintain documentation throughout the implementation process.
  • Engage in continuous learning to become a Sona expert.
  • Work in a flexible, remote environment with occasional travel to client sites.

Requirements

  • Strong understanding of data flows and attention to detail.
  • Proactive learner with the ability to adapt to new systems.
  • Experience with SQL, Excel, and JSON.
  • Customer-centric with strong communication skills.
  • Ability to present and train groups effectively.

Benefits

  • Salary: £45-60k
  • Remote and flexible working arrangements.
  • Share options and pension contributions matched up to 5%.
  • 35 days annual leave including flexible public holidays.
  • Comprehensive health insurance and enhanced parental leave.
  • Budget for home office equipment and professional development.
  • Bi-annual team retreats and unlimited free books.
Sona logo

Sona

Sona is a pioneering company that has developed the Frontline Operating System, an innovative end-to-end platform designed to manage shift-based workforces and empower frontline teams. With a focus on enhancing workforce management through advanced scheduling, time and attendance, HR, and payroll functionalities, Sona offers industry-specific plugins and a user-friendly experience that simplifies frontline operations. In just three years, Sona has made a significant impact on the lives of tens of thousands of frontline workers and has grown to a team of over 100 employees. Backed by notable venture capital firms and angel investors, Sona is in a phase of rapid growth, providing a dynamic environment where employees can make a substantial impact on the company's trajectory and culture.

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