Solutions Specialist - Remote

Overview

The Solutions Specialist will configure the Sona platform to meet customer requirements, ensuring successful implementation while collaborating with internal teams.

In Short

• Configure the Sona platform based on customer specifications.
• Manage multiple implementations alongside a Project Manager and Solutions Architect.
• Conduct User Acceptance Testing (UAT) with customers.
• Deliver training sessions for system administrators.
• Provide troubleshooting and support during the transition to Customer Success.
• Utilize SQL and advanced Excel for data manipulation.
• Collaborate with Product and Engineering teams.
• Maintain documentation throughout the implementation process.
• Engage in continuous learning to become a Sona expert.
• Work in a flexible, remote environment with occasional travel to client sites.

Requirements

• Strong understanding of data flows and attention to detail.
• Proactive learner with the ability to adapt to new systems.
• Experience with SQL, Excel, and JSON.
• Customer-centric with strong communication skills.
• Ability to present and train groups effectively.

Benefits

• Salary: £45-60k
• Remote and flexible working arrangements.
• Share options and pension contributions matched up to 5%.
• 35 days annual leave including flexible public holidays.
• Comprehensive health insurance and enhanced parental leave.
• Budget for home office equipment and professional development.
• Bi-annual team retreats and unlimited free books.