Patient Customer Service and Collection Specialist - Remote

Overview

The Patient Customer Service and Collections Specialist is responsible for addressing patient billing inquiries, resolving concerns or discrepancies, and collecting outstanding balances for healthcare services. This role ensures clear and compassionate communication with patients and supports timely and accurate payment resolution.

In Short

• Oversee patient accounts and ensure accuracy of accounts receivable.
• Contact patients to collect outstanding payments.
• Research and resolve patient billing inquiries.
• Document actions taken to reconcile outstanding balances.
• Communicate with patients and insurance companies to resolve billing issues.
• Ensure compliance with federal and state regulations.
• Help patients create reasonable payment plans.
• Provide accurate customer service to patients and insurers.
• Prepare specialized invoices as needed.
• Verify patient demographics and update registrations.

Requirements

• High school diploma or equivalent required.
• Proven experience in medical billing and collections.
• Knowledge of medical terminology and healthcare coding systems.
• Excellent customer service skills.
• Ability to manage multiple projects with attention to detail.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage deadlines.
• Proficiency in Microsoft Office and relevant software.

Benefits

• Opportunity to work in a remote environment.
• Engagement with a supportive team.
• Contribute to the financial health of the healthcare facility.
• Develop skills in patient communication and billing processes.
• Work in a role that emphasizes ethical conduct and compliance.