Embedded Service Technician - Remote

Overview

We are seeking a motivated and detail-oriented Embedded Service Technician to join our dynamic Technical Account Management team. This remote role is critical in providing expert support for assigned customer accounts, ensuring timely resolution of technical issues, and maintaining strong customer relationships.

In Short

• Provide high-level technical support and troubleshooting for SEDG product installations.
• Respond to inbound requests and manage chat channels dedicated to your assigned customer account.
• Proactively follow up with customers to ensure full resolution and satisfaction.
• Analyze support trends to recommend improvements in training, tools, and product enhancements.
• Stay up to date on product updates, launches, and known issues.
• Assist in managing RMA processes and customer-facing programs efficiently.
• Participate in customer meetings alongside the TAM and Sales team as needed.
• Maintain and report on account-specific KPIs.
• Identify opportunities to reduce support case volume through process improvements.
• Manage open case workload, ensuring prompt and professional communication.

Requirements

• Engineering degree preferred but not required.
• Demonstrated use of Tier 2/3 support tools and internal troubleshooting processes.
• Advanced knowledge of SolarEdge products and installation procedures.
• Excellent verbal and written communication skills.
• Proven track record of delivering exceptional customer service and support.
• Strong problem-solving mindset and eagerness to grow professionally.

Benefits

• Competitive salary range with potential bonuses and equity awards.
• Full range of medical, financial, and other benefits.
• Focus on diversity and inclusion in the workplace.
• Opportunities for professional growth and development.