Service Technician - Remote

Overview

We are seeking a dedicated Service Technician to join our team of three. In this role, you will be responsible for visiting sites around Greater Melbourne to service and support our Temperzone and Hitachi products.

In Short

• Manage warranty requests via our Online Warranty Request System.
• Confidentially diagnose faults.
• Conduct on-site work safely and tidily.
• File detailed reports of the work conducted.
• Assist with commissioning Temperzone and Hitachi products.
• Coach and mentor apprentices.
• Demonstrate organizational culture and values to apprentices.
• Comply with safety and environmental policies.
• Report safety issues and contribute to improving safety practices.
• Continuously develop industry skills.

Requirements

• High competency in air conditioning system design and controls.
• Ability to lead and mentor apprentices effectively.
• Skilled in resolving customer disputes.
• Proficiency with DC Inverter and VRF Technology.
• Strong team collaboration skills.
• Passion for the HVAC industry and continuous skill improvement.
• Excellent communication skills.
• Refrigeration Trade Certificate, ARC License, and other relevant qualifications.

Benefits

• Flexible workplace: 50/50 onsite and remote work.
• Work Car + fuel card + etag, work phone and laptop.
• Career development and mentorship.
• Supportive and collaborative team culture.