Service Technician - Remote

Overview

We are seeking a skilled and experienced Service Technician to join our team in Dallas, TX. The Service Technician is a key associate in providing outstanding customer experience while providing cost and expense controls. The ideal candidate will be motivated and driven to help support sustainable processes to ensure growth, quality, and scalability in a fast-paced environment.

In Short

• Ability to quickly assess the situation and determine the appropriate steps necessary to resolve the service requests while providing outstanding customer service.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests.
• Work on electrical, plumbing, HVAC systems, appliances, and more.
• Diagnose and troubleshoot advanced issues and repair or replace defective equipment.
• Conduct all business in accordance with company policies and procedures.
• Ensure all workplace safety standards and practices are upheld.
• Maintain regular attendance and excellent punctuality.
• Must possess a valid driver’s license and reliable transportation.
• Available for on-call service, weekends, and evenings as needed.
• Strong organizational and communication skills are required.

Requirements

• High school diploma or equivalent required.
• Minimum of 5 years’ experience in general service and maintenance.
• Technical College or Trade Program with HVAC Certification preferred.
• EPA Certification Required.
• Ability to maintain, inspect, diagnose, and troubleshoot advanced issues.
• Required equipment - Employee must have their own basic tools.
• Must be knowledgeable of all pertinent laws and EPA and OSHA regulations.
• Working knowledge of Microsoft Office software.
• Ability to interact with residents and vendors tactfully and professionally.
• Must possess ability to work under pressure and meet deadlines.

Benefits

• Competitive compensation package (Salary + Bonus).
• 401K.
• 100% employer paid medical, dental, and short-term disability benefits.
• 10 paid company observed holidays.
• Company provided laptop, monitor, accessories.
• Phone plan stipend.
• Paid Maternity & Paternity Leave.
• Remote/Flex Options.
• PTO (Paid Time Off).
• Fun virtual/in-person company events.