Customer Care Specialist - Remote

Overview

As a Customer Care Specialist at Bosscat, you will be the face of our company, ensuring excellent service standards and maintaining high customer satisfaction.

In Short

• Be the first responder to customer inquiries via phone, email, and chat.
• Listen and assess customer needs to offer empowering solutions.
• Create trust and proactive assistance to build customer relationships.
• Provide accurate information and updates coordinating with teams.
• Achieve individual and team customer satisfaction targets.
• Handle customer escalations with high-quality responses.
• Maintain records of interactions for timely follow-up.
• Participate in meetings to identify process improvement opportunities.
• Escalate unaddressed needs for continuous improvement.
• Live a customer-first approach in all communications.

Requirements

• Professional communication skills for voice, email, and chat.
• Active listening skills and ability to communicate solutions.
• Energetic and positive approach to customer inquiries.
• Ability to multitask and manage time effectively.
• Experience with CRM tools preferred.
• Residential real estate sales experience preferred.
• Associates degree preferred.
• Good energy and professionalism prioritized over experience.

Benefits

• Competitive compensation package (Hourly + Bonus).
• Company provided laptop and accessories.
• Remote/Flex Options.
• Fun virtual/in-person company events.