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Customer Care Specialist - Remote

Posted 23 weeks ago

Overview

As a Customer Care Specialist at Bosscat, you will be the face of our company, ensuring excellent service standards and maintaining high customer satisfaction.

In Short

  • Be the first responder to customer inquiries via phone, email, and chat.
  • Listen and assess customer needs to offer empowering solutions.
  • Create trust and proactive assistance to build customer relationships.
  • Provide accurate information and updates coordinating with teams.
  • Achieve individual and team customer satisfaction targets.
  • Handle customer escalations with high-quality responses.
  • Maintain records of interactions for timely follow-up.
  • Participate in meetings to identify process improvement opportunities.
  • Escalate unaddressed needs for continuous improvement.
  • Live a customer-first approach in all communications.

Requirements

  • Professional communication skills for voice, email, and chat.
  • Active listening skills and ability to communicate solutions.
  • Energetic and positive approach to customer inquiries.
  • Ability to multitask and manage time effectively.
  • Experience with CRM tools preferred.
  • Residential real estate sales experience preferred.
  • Associates degree preferred.
  • Good energy and professionalism prioritized over experience.

Benefits

  • Competitive compensation package (Hourly + Bonus).
  • Company provided laptop and accessories.
  • Remote/Flex Options.
  • Fun virtual/in-person company events.

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