HVAC Technical Support Technician - Remote

Overview

As a Technical Support Technician at Temperzone, you will provide expert assistance to service agents, contractors, and consumers, ensuring seamless support for our HVAC products.

In Short

• Provide general and technical support for Temperzone products.
• Assist service agents with spare parts selection and technical service.
• Liaise with service agents, contractors, and consumers.
• Support returned goods classification and parts recovery.
• Conduct training sessions on Temperzone products.
• Provide start-up and commissioning assistance.
• Assist warranty team with inquiries.
• Demonstrate product operations to contractors.

Requirements

• 5+ years’ experience in the air conditioning industry.
• HVAC service, diagnostic, and commissioning experience.
• High-level knowledge in systems controls and mechanics.
• Competency in air conditioning system design.
• Strong customer service focus.

Benefits

• Access to health and well-being initiatives.
• Supportive and inclusive work environment.
• Ongoing training and professional development.
• Stability and growth opportunities.