Enrollment Coordinator - Remote

Overview

The Enrollment Coordinator will play a key role in ensuring a positive experience for subscribers while supporting partner outreach initiatives. This position involves direct communication with subscribers, data entry, research to identify potential partnerships, partner lead generation, and occasional participation in community events.

In Short

• Deliver exceptional customer service and support to current and prospective subscribers.
• Respond to subscriber inquiries, concerns, and feedback in a timely and professional manner.
• Collect, organize, and maintain critical documents and information within the internal CRM system.
• Record key takeaways and action items from subscriber interactions to ensure thorough follow-up and high-quality service.
• Perform accurate data entry and management of subscriber and partner information.
• Conduct research to identify potential partners and new outreach opportunities.
• Assist the community engagement team by attending community events as needed.

Requirements

• Organizational Skills: Ability to effectively manage and prioritize multiple tasks while meeting deadlines and maintaining quality.
• Communication: Strong written and verbal communication skills.
• Technical Skills: Proficiency in Excel and familiarity with the Microsoft Office Suite.
• Attention to Detail: Careful and precise with data and documentation, able to identify and track recurring issues.
• Problem-Solving Skills: Skilled at addressing challenges and finding efficient solutions.
• Collaboration: Able to work effectively as part of a team across departments.

Benefits

• Opportunity to work with a leading solar developer.
• Engagement in community outreach and events.
• Professional development opportunities.
• Collaborative work environment.