Technical Information Specialist - Remote

Overview

This position is responsible for providing a superior level of support by answering inquiries regarding technical product information to ensure a smooth and positive experience.

In Short

• Manage customer document requests and queries.
• Provide first line support for related request processes.
• Ensure policies and procedures are maintained for effective delivery.
• Develop metrics to measure and manage performance.
• Drive continuous improvement in processes and systems.
• Identify trends regarding customer demands and expectations.
• Support documentation projects by providing requirements.
• Contribute to team performance by documenting and improving processes.
• Work collaboratively with cross-functional teams.
• Maintain a positive attitude and work independently.

Requirements

• Bachelor’s degree required in science or related fields.
• Minimum of 2 years’ quality or regulatory experience preferred.
• Strong verbal and written communication skills.
• Proficiency in required software and tools.
• Ability to analyze situations and provide solutions.
• Demonstrated ability to work effectively in a team.
• Adaptability to changing environments.
• Strong work ethic and integrity.
• Initiative to improve processes.
• Positive attitude and minimal supervision needed.

Benefits

• Hybrid work schedule with flexibility.
• Standard office environment with ergonomic adjustments.
• Inclusive workplace culture valuing diversity.
• Opportunities for professional development.
• Global leader in flavors and fragrances.
• Commitment to sustainable innovations.
• Support for employees' authentic selves.
• Focus on wellness and enhancing human experience.
• Equal opportunity for all qualified candidates.
• Engaging work environment that fosters creativity.