Customer Experience Representative - Remote

Overview

As a Customer Experience Representative for Solace, you will be supporting our patients and advocates via phone, email, and chat, ensuring they receive the help they need on their healthcare journey.

In Short

• Support patients and advocates through various communication channels.
• Assist with appointment confirmations and troubleshooting.
• Gather and track feedback for continuous improvement.
• Build strong relationships with clients and advocates.
• Resolve inquiries to complete satisfaction.
• Learn and utilize Solace systems and tools.

Requirements

• Empathy and confidence in handling tough conversations.
• Detail-oriented with a focus on small details.
• Proficient with computers and quick to learn new tasks.
• Natural troubleshooter with tech experience.
• Creative problem solver and team player.
• Comfortable giving and receiving feedback.

Benefits

• Competitive salary with equity options.
• Fully remote work environment.
• Opportunity to make a meaningful impact in healthcare.