Strategic Customer Success Manager - Remote

Overview

The Strategic Customer Success Manager at SOCi will ensure the long-term success of clients by nurturing relationships and delivering continuous value through our platform.

In Short

• Develop and maintain strong relationships with key stakeholders.
• Act as the lead point of contact for strategic client matters.
• Conduct regular check-in meetings for client satisfaction.
• Collaborate with sales, marketing, and product teams.
• Facilitate training sessions for clients on new tools.
• Monitor and analyze clients’ usage of the product.
• Identify growth opportunities within existing accounts.
• Handle customer requests and issues promptly.
• Prepare and deliver quarterly and annual reviews.
• Advocate customer needs cross-departmentally.

Requirements

• 5+ years in customer success or account management.
• Strong empathy for customers and passion for growth.
• Ability to drive continuous value of products.
• Excellent communication and interpersonal skills.
• Experience with complex, multi-geographical customers.
• Exceptional organizational and multitasking skills.
• Proficient in Customer Success Software tools.
• Strong analytical and problem-solving skills.
• Bachelor's degree in a related field.

Benefits

• Comprehensive benefits package including health insurance.
• Flexible work environment.
• Flexible paid time off and wellness days.
• 401(k) plan with employer match.
• Unique employee engagement programs.