Strategic Customer Success Manager - Remote

Overview

TrendMiner are currently seeking a Strategic Customer Success Manager (gn) to be responsible for the adoption and retention of a specific portfolio of accounts in different verticals, ensuring customers generate business value using the TrendMiner platform.

In Short

• Work with a dynamic and fast-growing company in industrial analytics.
• Engage with a global team of experts in data science and software engineering.
• Competitive salary and benefits package including a company car.
• Flexible remote work policy or fully remote outside of Belgium.
• Career growth opportunities in a rapidly expanding company.
• Collaborative and challenging work environment.
• Attention to work/life balance with flexible working hours.
• Personal Learning and Development budget.
• Company managed and external training opportunities.

Requirements

• B.Sc. in Engineering or equivalent relevant experience.
• 2+ years of experience in Customer Success Management in a B2B software company.
• Proficient in German and English; other languages are a plus.
• Strong interpersonal skills to build trusted relationships with clients.
• Experience in managing multiple, complex projects.
• Ability to handle uncertainty and make proactive decisions.
• Willingness to travel up to 15% to work directly with customers.
• Focused on delivering value to customers.
• Excellent organizational and time management skills.
• Takes initiative in working with customers and teammates.

Benefits

• Opportunity to work with state-of-the-art tools.
• Fun and collaborative work culture.
• Flexible remote work options.
• Career development opportunities.
• Personal Learning and Development budget.