Social Media Manager - Remote

Overview

SOCi is seeking a versatile and dynamic Social Media Manager to join our fast-paced Professional Services team. This position encompasses developing and executing multi-channel social content strategies aligned with client business objectives, with the potential to manage a defined book of customers providing account management support. Responsibilities may include crafting compelling content, adapting campaigns to maximize impact, and advising both clients and internal teams on social media best practices. The ideal candidate has strong organizational and communication skills, superb writing, editing, and design abilities, and possesses a balance of creativity and analytical thinking. With a minimum of 3 years of demonstrated experience developing and executing on social media strategy (preferably within an agency or established brand setting), the ideal candidate will deliver strategic insights, foster client satisfaction, and ensure timely project completion. Whether focused on social content strategies or account coordination, the Social Media Manager role offers the flexibility to make a meaningful impact in a dynamic work environment.

In Short

• Serve as the primary point of contact for key customers, fostering strong relationships and ensuring alignment with their social media strategies and business objectives.
• Potentially manage a defined book of customers, offering account management support as needed through activities like regular syncs, status updates, and troubleshooting to help ensure high-quality deliverables.
• Create and implement social media initiatives tailored to client objectives, leveraging data-driven insights and localized trends to enhance engagement and impact.
• As needed, provide oversight for a group of locations within a key account(s), ensuring the team delivers creative, targeted, and effective content that aligns with customer goals and brand standards.
• Collaborate cross-functionally to streamline project workflows, resolve obstacles, and maintain situational awareness of customer needs and overall satisfaction.
• Analyze the performance of social media content relative to client KPIs and refine strategies to optimize results.
• Provide guidance on Facebook boosting and ad management, ensuring proper execution and alignment with customer campaigns.
• Potentially partner with Customer Success Managers (CSMs) to conduct monthly and/or quarterly strategy sessions with clients, offering actionable recommendations to enhance their social media presence and that align with best practices.
• Actively participate in onboarding and mentoring new team members by providing training, shadowing, and creating knowledge-enhancing collateral.
• Stay informed of evolving social media trends, proactively recommending innovative ideas to position SOCi as a leader in the space.

Requirements

• B.A. in Communications, English, Journalism, Marketing, PR, or related preferred
• Stellar writing and editing skills
• Project management skills
• Practices excellent time management
• Possesses crucial Customer Success qualities such as advocacy, patience, and conflict resolution
• Exhibits in-depth, applicable knowledge of social media platforms (Facebook, Google Business Profile, Instagram, LinkedIn, etc.) as well as industry trends
• A minimum of 2 years developing social content strategies for Facebook & Instagram; Google Business Profile a plus
• A minimum of 3 years in a customer-facing role
• Experience in startup, social media marketing, and/or SaaS a plus
• Must have experience working with creatives and providing creative direction and constructive feedback to content specialists
• Introduces social strategies and tactics to help solve business challenges.
• Excellent storytelling, presentation, and communication skills; webinar and/or speaker experience a plus
• Very high attention to detail
• Familiarity with graphic design programs such as Canva

Benefits

• Comprehensive Benefits Package (non-contract roles only)
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) plan with employer match
• Flexible Work Environment
• Flexible paid time off (non-contract roles only)
• Quarterly wellness days
• Paid holidays
• Unique employee engagement programs
• Empowering Career Growth and Success