Customer Support Engineer - Remote

Overview

The Customer Support Engineer at Snowplow will provide technical assistance and support for customers using the Snowplow customer data infrastructure, ensuring their pipelines run reliably and helping them maximize the value of their real-time event data.

In Short

• Provide 24x7 technical support for global customers.
• Assist with complex technical issues with empathy.
• Work with a variety of technologies including AWS and GCP.
• Engage in problem-solving and analytical thinking.
• Communicate effectively with customers to help them succeed.
• Learn continuously about the evolving data industry.
• Work remotely with a focus on Western Australia.
• Participate in a multidisciplinary support team.
• Flexible working hours with specific coverage needs.
• Opportunity for career growth and training.

Requirements

• Passion for programming and web development.
• Comfortable with cloud technologies.
• Strong communication skills.
• Ability to work under pressure and prioritize tasks.
• Technology or data-related degree or equivalent experience.
• Curiosity and willingness to learn.
• Experience with SQL is a plus.
• Dedication to customer success.
• Ability to work in a 24x7 support environment.
• Flexible to work Monday-Friday UTC+8.

Benefits

• Competitive salary package including share options.
• Flexible working arrangements.
• Generous holiday allowance.
• MacBook and home office equipment allowance.
• Enhanced parental leave policies.